She and Eleanor Spencer Atkinson had just jumped out of the window when the gas explosion occurred. At that moment, Eleanor Spencer Atkinson, in an act of gratitude for Tess's life-saving grace, had thrown herself on Tess right before the explosion to protect her, resulting in burns to the right side of her face due to the fierce flames.
After the injury, Eleanor Spencer Atkinson had been recuperating in River State Hospital, and upon hearing that Audrey had been rescued to Azure City Hospital, she hurried there regardless of her own condition.
But no sooner had she arrived at the hospital than she overheard the conversation between Dr. Edward and Gem Atkinson, learning that her granddaughter's eyes might need to be completely removed due to bacterial infection. How could she not feel heartbroken? How could she continue eavesdropping?