Chen Pingsheng stayed at the group headquarters for two days and handled eight after-sales service issues in succession.
There were cases of unusual noises and some miscellaneous small problems.
Whenever he received a complaint call, he wouldn't even bother having the car brought back first; he'd directly arrange for a bank refund.
When it comes to after-sales efficiency, his approach is absolutely unprecedented.
Only when others felt too embarrassed to keep driving the problematic car would they send it to the after-sales department for proper handling.
You could only say he's too rich to tolerate ordinary people scraping together money to buy a car worth hundreds of thousands.
And then having quality issues causing family conflicts or unhappiness.
Tengfei New Energy's after-sales service has also stirred up quite a bit of online discussion—unanimous praise.
Even those who ended up with defective products expressed their willingness to keep buying from the company.
