Cheng Zhu could tell from the content of the promotional post that brothers Xu Qiaozui and Pei Youya might have been studying his previous business model quite a bit lately.
They were probably looking for their own shortcomings.
The conclusion they reached was—does this idiot not care about retaining old customers at all?
Damn it, this guy is too arrogant!
Such a good customer base, and he's not maintaining it properly!
Just milking these people for money, how much could he make?
And we can absolutely continue to open branches, so reputation maintenance is very important, old customers can be key at times.
To sum up, Cheng Zhu is indeed still too young.
He made one store popular, that's a fact. But it seems like he might be lacking some experience in management.
But, to give credit where it's due, now that they're starting to focus on retaining old customers, this is indeed beneficial for them.
