The woman kept pointing and cursing with her finger. Liu Zejia stood beside his mother, tugging at her clothes and wiping his tears non-stop. It was unclear whether he felt wronged or was scared by the scene.
The woman said angrily, "Parents, look at what my child has become! After less than a year at Si Yuan, his test scores have gotten worse and worse. He used to be such a cheerful and sensible child, now look at him, tormented like this!"
The dissatisfaction among the other parents grew louder, and the scene was about to spiral out of control. Lin Yuanqing, seeing An Junxi, rushed over as if seeing a savior and urgently asked, "Jun Xi, what do we do?"
The other colleagues also looked at An Junxi for help.
The woman, seeing someone in charge had finally arrived, looked at An Junxi arrogantly and said, "So? When will you give me an explanation?"
Suppressing her anger, An Junxi calmed her down and said, "Ms. Li, right? My name is An Junxi. Please come to the office so we can discuss this thoroughly. Si Yuan Education will certainly give you a satisfactory answer!"
The woman sneered, "What is it that others cannot hear? Why must we go to the office? You must give me an answer here today, or I won't let it go! I want the other parents to see how you treat your clients at Si Yuan. Don't think we are all brainless fools you can deceive!"
Anger surged within An Junxi. How could someone so well-dressed speak so vulgarly? Parents are the mirror of their children, no wonder Liu Zejia is so hard to teach.
She had dealt with many children, and Liu Zejia's problems were significant. If his parents cooperated, they were willing to take their time to teach him. However, when parents are as unreasonable as theirs, they could only wish them to leave.
Turning her head, An Junxi asked He Tian quietly, "Are you sure she wasn't sent by a competitor to cause trouble?"
He Tian replied, "This parent is a hotel PR, so she shouldn't be sent by a competitor."
The woman, seeing them whispering, said impatiently, "So? I don't have time to waste with you." Thinking to herself that their PR handling was really poor, she felt this institution was too subpar for her child.
An Junxi said, "Ms. Li, our boss is not here today, so we can't immediately make such a large compensation decision. But don't worry, we will handle the matter proactively. You can go home first, and we will give you a satisfactory answer within two days. If you are not assured, you can also call the police now. We will cooperate with the police to record statements and handle the issue accordingly." Although An Junxi appeared to be negotiating, her tone was firm and unflustered.
The woman sneered coldly, "Are you trying to scare me? Do you think I don't dare to call the police?"
An Junxi said, "We have surveillance footage as evidence. Our education staff indeed did not hit your child. If you call the police and can present a forensic report, we will fully cooperate with the police investigation. If it's because of poor exam results, we will also slowly find the reasons. Improving a child's grades is our goal, but asking us for compensation of one million one hundred thousand based on your one-sided claim alone is impossible."
The other parents also began to calm down. After all, so many children attended Si Yuan, how could it be just her child who was supposedly beaten? There was likely more to the story.
At this time, a female parent chimed in, "Putting everything else aside, at least my child has seen good results attending Si Yuan. She likes the teachers here very much and never mentioned being hit by them."
This kind of group psychology means that as soon as one person questions, others are more likely to think independently rather than being led by one person alone. Soon, a few more parents confirmed they didn't believe the teachers would hit the students.
The teachers' eyes welled up with tears. No matter how aggrieved or tired they felt, a single parent's recognition was enough to comfort them.
An Junxi first thanked the parents for their support, then turned to the woman and said, "Please give us three days."
The woman glared at the supportive parents, then threatened An Junxi, "Don't think your institution is so powerful. I am the PR manager of Huadun Hotel and know many media contacts. If I get the media involved, Si Yuan will be destroyed! Just wait and see!"
After this, she hauled her child away while cursing continuously.
An Junxi ignored her and reassured the remaining parents by showing them the surveillance footage to dispel their doubts. She guaranteed that Si Yuan was fully responsible for the children's education and also promised that due to today's incident causing inconvenience, each student would receive a package of classes as compensation.
Most parents were quite satisfied, though some remained uncertain. "We hope Si Yuan handles this incident transparently so we can feel comfortable having our children here. Is that too much to ask?"
"It's not too much at all," An Junxi said. "Please rest assured, once the matter is resolved, we will handle it publicly."
After a difficult resolution, today's classes were effectively disrupted. The children were picked up one by one, and An Junxi gathered everyone to discuss countermeasures.
Si Yuan Education had only been established for a few years, with medium-scale operations, nineteen teachers, and fewer than thirty employees in total. Only the marketing department was a standalone unit; other teachers handled finance, HR, and other duties. It was not a formidable presence in the industry. But Gong Xiaoyu had built Si Yuan from scratch, slowly expanding the team, and now had a growing client base with increasing numbers of students and monthly revenue.
This was a critical stage in the institution's development, and this incident couldn't be allowed to drag them down.
Si Yuan commonly dealt with media, and An Junxi was in charge of this area, but their media contacts couldn't compare to those of Huadun Hotel.
Huadun Hotel was a five-star hotel, and the media they dealt with were industry heavyweights. If that woman named Li Hui really involved the media, Si Yuan might not be able to counteract it.
An Junxi understood the pressure of public opinion and the importance of corporate reputation.
They deliberated all afternoon without any breakthrough, mainly because Huadun Hotel's name was too influential.
A colleague said, "Huadun is one of the Gu Family's hotel businesses. If Li Hui really mobilizes their PR resources, major media will heavily smear us. The PR costs alone would far exceed the compensation!"
An Junxi was startled. She confirmed with Lin Yuanqing, "Is Huadun really owned by the Gu Family?" She was genuinely unsure.
Lin Yuanqing wasn't surprised she didn't know and said, "The Gu Family has so many businesses; many people don't know Huadun Hotel is one of them."
Suddenly, An Junxi saw hope.