Bai Xiao and her friends hadn't yet ordered when they heard a rush of footsteps outside; the restaurant floor manager came in: "Ladies, I'm truly sorry. Could you move to the lobby on the first floor? Today, the private rooms are under pressure, and the waiter, unfamiliar with the operations, didn't realize this room was already booked. Now the guests have arrived, and a conflict has arisen. Of course, as compensation, everything you consume today will be charged at a 20% discount. I hope you can understand."
This really upset not just Bai Xiao, but Ma Yao and the others too—it was clear as day! Saying the staff were unfamiliar with operations was just an excuse, probably because some regulars or people with some status showed up, so they decided to bump them to the lobby.
This really wasn't the right way to handle things.
"Is this how you treat your guests? What kind of way is this to do business? We come here to spend money and this is how you treat us? Get your manager here."
